Designing The Intranet Search Experience

Google delivers so precise results not because it reads our minds, but it also collects context from various source possible. Have you ever seen any intranet software with such accurate search results for your enterprise? Well, the answer is terrible “no.”

Hints that your Intranet reveals in a day to day search.

Use of content available on the company intranet to determine intranet result relevancy.
identify the content that makes sense, and then use it in the search query.
Managers can perhaps see content that first-line employees cannot see. Ask yourself, What kind of content might be helpful? The most common ones will include people, places, queries, and viewed documents.

Reading real-time signals from Intranet activities

Companies are continuously realizing the importance of reading into real-time signals received from intranet activities. Every intranet may not be developed using the classic big data model, but the analytics for real-time actions can help you improve the intranet user search experience.
There are many free analytics software available on the web which can be integrated with the intranet.

Bifurcating the content based on the significance

When someone searches on the intranet, you get the signals of the particular term or related terms searched by various users the maximum number of times. For eg: Company users search for “Christmas holidays” number of time. You get a signal for the term Christmas holiday. You can add related keywords like Holiday list 2019, Leave policy etc.

Not all signals, even strong ones, are legitimate. In any case, until and unless if an intranet search user leaves or changes roles, those signs will be useful.
The real query is how to determine which signals are important? With the help of analytics tool available today, you can track the keywords, no. of searches, clicks and path funnels. You can access the content of intranet easily. This can help you decide which signals are the important ones.

Enhancing Search Satisfaction

While assessing an intranet, A user initially looks for elements which are easy to use and then uses a search bar for the searching field. Allowing users to share their experience while using the intranet by placing a poll on the dashboard can help in assessing the success of a user journey — and measure their satisfaction. This can help in improving further search satisfaction.

Multi-Lingual Intranet Search

Things are very complicated when your intranet has content in multiple languages. That’s the reason that 64 percent of intranet surveyed organizations in 2018 only operated in a single language. Another idea which can be applied is using hybrid intranet solution, by installing intranet in their specific languages in respective centers for companies having branches in multiple countries and using one gateway online which will translate data in English which will be accessed by all in any location. With respect to multilingual search to the extent to which the meta data tags are consistently applied in each language. These tags may well be concepts (‘marketing’) and require an in-depth knowledge of the specific language.