Bad User Experience Design: 5 Red Flags
The most crucial aspect of any website is its UX (User Experience) design. Websites with good user experience design are easy to navigate and use, while those with poor UI / UX are not. Workers who don’t have to strain to find their way around the site are more productive. The Impact of a Quality UX Design elaborates on the implications of user experience design in greater detail.
Is there a way to evaluate the quality of the UX on your intranet? Prove it. User experience testing is the only way to know for sure. So how would you evaluate the quality of the user experience on your intranet? Prove it. UX testing serves as the only means to get 100% certainty. However, even if you can’t afford comprehensive UX testing, there remain a few red flags to keep an eye out for.
1. Too Complicated Design
Adding more content to an internal network isn’t always a good idea. Only the most crucial details on a well-designed site’s content should be flashing in the user’s face. It’s simple to make, but “more” often sounds cluttered and unimpressive rather than sophisticated and spacious. The abundance of content on some web pages makes it difficult to find the information you’re looking for. There’s no point in visiting the homepage anymore.
2. Over the Top
The concept of “too much” is also implicit here, albeit in a different way. While the prior discussion centered on the subject matter, this one is more concerned with practicality. The typical user experience suffers when websites try too hard. For instance, there’s no need for the site to display a customized animation every time a visitor submits a form.
The purpose of your intranet should be its sole focus. Your user’s workflow will be hampered by unnecessary bells and whistles like nice animations and tacked-on modals. After they’ve filled out that form a hundred times, watching that animation won’t hold their interest.
3. Permits User Misuse your Intranet
Every well-designed product ought to serve as a manual, instructing users on what to do and what not to do while using it. But this is not the case with poorly designed websites. Their intranet permits file renaming errors, the uploading of incorrect files or file types, and other mistakes of a similar nature. Your intranet probably has poor UX design if there are too many instances of people abusing it.
4. Inadequate system feedback
Users of an intranet should be notified of site activity. Clients should be informed of the status of their form submissions. Those who should be able to see if a process is actually running in the background.
Workers should never be left wondering if something happened or not. For the simple reason that leaving users guessing about the results of their actions is a surefire way to make them dislike using your intranet.
5. Mostly Unused
This may be the biggest red flag of the six points. Intranets that are not widely used typically have serious UX design problems. There must be a problem with your intranet if employees in your company don’t want to use it.
People simply find ways to get around things when they are too difficult or frustrating to use. Intranets require a significant time, financial, and labor commitment; if they are not used, they are a complete waste of resources. Therefore, if your intranet isn’t receiving the engagements you expected, it may be time to take another look at the UX.
These are merely a few of the symptoms that people typically experience. Finding solutions to UX design issues is usually possible after they have been identified. You can easily fix the site by isolating the problematic area. Make sure the problem isn’t with the site’s underlying software or its management instead of the site’s layout.