Empowering India’s Fuel Retail Pioneer with a Future‑Ready L&D Portal

Client

A leading enterprise recognized as India’s pioneer in private fuel retail, operating thousands of petrol pumps across the country—from bustling metros to remote highways.

Challenges

This fuel retail giant faced several learning and development hurdles:

 

Scaling training initiatives across a widely dispersed workforce.

Providing easy, consistent access to L&D content for both field and office teams.

Transitioning from traditional manuals to interactive, engaging content.

Keeping training aligned with evolving compliance, safety, and operational standards.

Solution: Learning & Development Intranet Portal

Creative Web Mall implemented a modern L&D portal tailored to meet the client's workforce training needs, featuring:

Impact & Outcomes

Metric Before Portal After Portal
Learner engagement Low, sporadic use 85% monthly active users
Training completion rates ~40% Over 90%
Time-to-competency 8 weeks Reduced to 3-4 weeks
Oversight & reporting Manual, fragmented Centralized, real-time view
Safety/operation incidents Frequent 30% reduction