Customer Relationship Management Software are tools that allow you to build and maintain business relationships with prospective and existing customers and clients. CRM Software needs to serve the purpose of managing clients and customers according to certain metrics like targetting ROI, engage with the client and customers etc. The CRM needs to allow you to reach out to specific customers according to the dynamics of the business environment, many times spontaneously (through emails or sms’s). The CRM needs to be able to manage such client lists for you efficiently and quitely. The CRM needs to point out the subtle points of interest.

Creative Web Mall (India) Pvt. Ltd. provides online Customer relationship management - CRM software in India for managing your sales, marketing, customer support, and inventory in a single system.

Benefits of Customer Relationship Management-CRM Software:


Cross-channel & Consistent Customer

CRM software helps in providing cross-channel & consistent customer experiences using pre-built business processes.

Marketing Operations

CRM software enhances the marketing operations by integrating with enterprise applications, providing connections throughout the buyer's journey.

Competitive Advantage

It leverages industry-specific best practices for competitive advantage and lower TCO.

Types of customer relationship management - CRM software's Creative has developed

Automated Marketing CRM Software

With Creative CRM software for marketing one can aggregate marketing data, target the right customers, Analyze marketing performance, attribute revenue, and gain better insight into the customer experiences.

Sales Management CRM Software

Creative Sale management CRM software enables you with Sales automation, giving real time insight into pipeline opportunities and sales numbers, drive sales results with powerful analytics.

Ecommerce CRM Software

Creative Ecommerce Customer relationship management (CRM) software drives unparalleled customer engagement delivering personalized targeted digital experiences to all visitors, leveraging the value of each customer and order, cross-sell/upsell, and merchandize to all visitors.

Social CRM Software

Get faster, deeper, more accurate insights from social networking websites with Creative Social Customer relationship management software. Get, more targeted and effective content, better service, and real-time collaboration.

Customer Service Management Software

Provide better service at a reduced cost and drive higher sales conversions with Creative Customer Service Management Software features like self-service content, online chat, click-to-call, and virtual assistants.

Configure Price Quote (CPQ) CRM software

Empower your sales teams to efficiently configure, price, and quote (CPQ) complex component of their CRM program. Generate 100% accurate, customer-friendly quotes in minutes with automated CPQ CRM Software and sell more profitably with price, discount, and margin control and by using automated approvals.

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Top factors an efficient CRM software should have

Business Environment

The CRM needs to be able to function in your business environment.

Business Components

The CRM should be able to communicate effectively and efficiently with the other business components deployed in your corporate environment.


The CRM should be ergonomic. The GUI needs to be such that people can learn to use it competently within a short span of time.

CRM Solutions

Customer Relationship Management solutions need to be secure and safe. The information recorded is often private and personal.

Respectable Performance

The system also needs to offer respectable performance over secure networks every day.

Fault Tolerant

The system needs to still be reliable, since denial of service can essentially not be tolerated. But the CRM needs to be fault tolerant.

Satisfactory Performance

The CRM solution should offer satisfactory performance even in case rich graphics based user interfaces are used.

Rolled Back

CRM’s also need to be rolled back as quickly as possible in case of inconsistencies and system failures.

Business Environment

The Customer Relationship Management solution should also respond positively to modifications demanded by the business environment of an organization.

Local Languages

The CRM also needs to be able to display results translated into local languages not in wide circulation. We deliver such solutions.