RESUME
Viswanathan.B
Flat#102, Ramya Residency 648/N&O
1st Main, 1st Stage Indira Nagar
Bangalore-560038
Karnataka State
India
OBJECTIVE
Intend to build a career with leading corporate with committed and dedicated people who will
help me to explore myself fully and realize my potential. Willing to work as a key player in a
challenging and creative environment
PERSONAL DETAILS
Name : Viswanathan.B
Date of Birth : 21–Sep–1984
Fathers Name : K.V. Balasubramanian
Nationality : Indian
Sex : Male
Hobbies : Listen to Music, Watching TV
Passion : Wildlife Photography
Language Known : English, Tamil, Malayalam, Hindi, Kannada.
Passport : Yes (Active)
Contact Number : + 91 9886526968
Contact Email : viswanathanb97@rediffmail.com
EDUCATIONAL QUALIFICATION
Graduation: Bachelor of Commerce (Kerala University)
Post Graduation in Travel & Tourism (Kuoni Academy of Travel 2010-11 batch)
IT EXPOSURE
1. Tally 6.3
2. Microsoft Office
3. GDS knowledge (GALILEO CRS)
4. Illusions ( Travel Software )
WORK EXPERIENCE
1. Zenith Soft - BPO (Jan-2006 to May-2008)
Project: Flairview
Job Responsibilities:
• Customer support through Emails and hotel reservation booking& Airline Bookings.
• Assisting customers queries through phone. (In bound & Out bound)
• Worked on complaints sent by customers
• Processing Credit Cards of Customers
• Conducting training session for new employees
• Knowledge in Hotel Operators such as (GTA, Orbitz, Stella Resorts)
• Good Knowledge on European/North America/Asia Pacific/Far East/African
Destinations.
• Accademservice, Kuoni Travels, Siern Tours Ltd, RMG Tours & Travels etc )
• Preparing Itineries and costing, maintaining hotel reservation information etc
• Knowledge about European hotels and its standards
• Knowledge of GDS (Global Distribution System)
• Experience in Travel Industry (Hotel) for 28 months
2. Omega Healthcare Inc (July-2008 to 21/10/2009)
Project: Mckesson
Job Responsibilities:
• Analyzing the claims and its follow up action
• Maintaining HIPAA regulations according to American Medical Association
• Knowledge of American Government Insurance payors such as Medicare and
Medicaid
• Knowledge of commercial Insurance payers such as Aetna, Cigna and United
Healthcare etc.
• Knowledge of Health Maintenance Organization (HMO)and Preferred Provider
Organization(PPO) Plans
• Experience in Handling Inbound & Outbound Calls from Insurance Companies
3. Lawand Tourism ( March-2011 to Current)
Designation: Reservation Consultant / Tour Consultant - Outbound
Job Responsibilities:
• Handling emails from Travel Agents regarding FIT Tours from GCC/ Middle East
countries ( Gulf Co-operative Council)
• Preparing Quotation for Travel Agents regarding Tours, Transfers, Sightseeing.
• Preparing Tour Packages along with Costing
• Handling Inbound Calls from Travel Agents/Direct Clients about Tour Packages.
• Maintaining Excell Sheets and Uploading the Hotel Rates and the same Uploading in
the Software.
• Handling email queries from Diethelm Travels, PDNZ (Pacific Destinations New
Zealand), Travelers DMC Pte Ltd.
• Have Good Knowledge of Middle East, Australian Market (i.e., Gold Coast, New
South Wales, Victoria, Western Australia) & New Zealand (ie, Auckland, Wellington,
Napier , Christchurch etc)
• Sending Invoice/Vouchers to the Travel Agents for the booking they make.
• Handling Direct Customers and also thru Phone calls ( Inbound )
• Contact with Hotel/Operators if any disputes with Rates and sort out the same.
• Providing Training to New Staff regarding procedures how to deal with emails from
Travel Agents / Operators/Suppliers and Software Applications.
• Making Booking online in Star Cruise Website and NCL website for clients.
• Good Knowledge on Destinations Such as Malaysia, Singapore, Thailand, Australia,
New Zealand, Europe, Africa (South Africa, Kenya, Tanzania, Namibia & Botswana),
North America.
DECLARATION
I hereby declare that the above information is correct to the best of my knowledge.
Yours Faithfully
Viswanathan.B