The way a company employees are connected to each other over a digital network has changed a lot in last few years. Several new things have been included in the engaging social intranet making it easy for an organization to take employees on a common platform and develop an effective connection between them. But forums are still used to discuss important information.
With the time, employees of many organizations had started to lose interest in discussion forums over the intranet some time ago. But as forums are a beneficial intranet feature, they are still used by many intranet communities. Many user-friendly and more beneficial changes have been made in Engaging social Intranet forums to make them more beneficial for a company. Here’s how they are contributing in a company’s growth:
Forums Help In Content Creation
Even a simple discussion can lead to creating something that further may help a business in many ways. This new content can be used to lure potential audience and tell them about the company products or services in a new way.
Forums Act As Help Desk
There could be various kinds of problems for company employees when it comes to handling vendors or customers. The employees can use intranet forums as help desk to know solution for customers’ problems. This tool can also be used by the company to assign expert employees to handle customer-related issues.
Forums To Keep Customers Interested
A company website can be used to tell customers about its services, new products and lucrative schemes, but intranet forums can be utilized to keep the customers interested in the services. They are allowed to discuss the services in detail in forums which make them more aware of company.
Forums Help In Project Management
A company’s employees can use forums to discuss a project with other team members and can get suggestions for them to make progress.
